Frequently Asked Questions
How to Change the Start Date of Your Order
Cancel a recent order
I can't find my address...
What if my lease is 13 months instead of 12 months?
What should I do if my electric contract expires this month, but my apartment lease has another month left?
How can I find my current electricity provider?
Should I come back to ComparePower when it's time to renew?
What is the difference between Fixed and Variable terms?
What is Renewable Content?
I’m confused by all of this. Can I talk to someone instead?
Why are there so many plans to choose from?
Why are there different prices for different usage levels?
How do I sort my results after filtering?
What’s in it for you? How do you stay in business?
Start New Electricity Service
What is Energy (Electric) Deregulation, anyway?
Does everyone have a choice in who provides their energy services?
How do I view current power outages in my area or report a power outage?
How will this all affect the reliability and availability of my electricity service?
What happens if my electricity goes out? What do I do?
Switch holds: How to get lights
Does it cost anything to switch providers?
What if my provider goes out of business? Will my service stop?
Do I have to notify my current provider that I’m switching providers?
How long does the switching process take?
Can I change my mind after I switch?
What if I have to move before the end of my contract term?
What happens if I have a billing issue with my provider?
Switching Electricity Providers in Texas: Common Questions and Answers
What date should I select for my switch?
Do I need to cancel my current service when switching providers?